Description The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution. Roles and Responsibilities/ Essential Functions: • Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. • Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work • Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. • Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. • Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. • Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. • Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. • Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves. Requirements How to qualify: • 3+ years in a technical related field • Bachelor’s Degree or equivalent certifications • CCNP or equivalent level certifications • Experience designing and architecting Collaboration based solutions • Installing and supporting Collaboration solutions • Strong VoIP troubleshooting skills • Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729 • Maintain an outcome focused mindset • Have strong prioritization skills • Always be a team player • Carry a professional attitude and respectful demeanor Why HBS? Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of: Performance – HBS is driven to achieve exceptional results in all aspects of our business. Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts. Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success. Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business. Excellence – HBS takes great pride in all we do and strive for excellence always. What you can expect from HBS: • Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) • Growth Opportunities • Community Involvement • Personal Development • Employee and Family Celebrations • Green Initiatives • Personal Time Off • Work Life Balance • Recognition and Awards Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today! Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.