What You’ll Do: As the hotel’s second in command, the Director of Operations is integral to the seamless day-to-day functioning of the hotel. You will be interfacing with the various department heads to direct and implement policies for the entire hotel. As a representative of the hotel’s leadership, you will also interact with guests answering any questions they may have. Finally, as the right hand of the General Manager, you will support the General Manager in their administrative duties. Clearly, the Director of Operation is not a position for the faint of heart! To learn more about what you’ll be doing on a day-to-day basis, read on: • Interview and hire new employees. • Receives and resolves guest complaints. • Assigns duties to department heads and observes performance to ensure adherence to hotel policies and established operating procedures. • Support the General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel • Steps in and acts as General Manager in their absence Where You’ve Been: A bachelor’s degree in hotel management or a related field and at least 4 years of management experience in the hotel industry. You should be able to fluently speak, read and understand English. You should also be familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances. Most importantly you must be a team player! We’re looking for someone who is willing to step up and aid their team members when needed. When You’re Here: Sometimes you’ll be behind a desk, but not often for long. Be prepared to move around because more than half of the time you will be standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.