Job Overview: • Assist with the overall Safety system implementation, support, configuration, and migration related activities. • Responsible for providing service to clients either as a support function to the client project groups or as stand-alone business. • Responsible for providing all clients, both internal and external, with an appropriate quality of service in a safe and cost-effective manner. • Provide supervision and day-to-day management of projects, ensuring quality, compliance, and timely delivery. • Candidate will be expected to comply with the legal requirements of the Health & Safety at Work Act 1974, the COSHH regulations 1989 and the EC (European Commission) Directives 1992/3 as documented in the Company’s Health & Safety Manual. Summary of Responsibilities: The statements below are intended to describe the job’s general nature and not to be an exhaustive list of all responsibilities, skills, and duties. • PV systems expert responsible for leveraging a strong combination of business and technical knowledge. • Conduct and oversee project specific configurations in safety systems. • Evaluate proposed project ideas / software changes through technical impact analysis and estimated business value to contribute to decision-making. • Develop and document standard and ad hoc reports from the safety systems. • Support and educate end users and sponsors, as applicable. • Collaborate with training team in development of safety system specific training modules. • Initiate discussions with business stakeholders to understand business requirements, document user requirements and ensure requirements are delivered on time and in collaboration with Tech partner. • Provide overall guidance and strategize use of standard safety systems front-end reporting including use of advanced conditions and Standard MedDRA Queries (SMQ). • Actively participate in and oversee data migration activities and documentation related to migration. • Expertise in Ticket management, issue resolution and escalating system issues where applicable. • Making updates to Departmental Standard Operating Procedures, Working Practices and Guidelines. • Monitor the mailbox for system failures to resolve them promptly and manage vendor queries. • Subject matter expert, looking for ways to improve compliance, quality, and efficiency. • Perform and review User Acceptance Testing and complete required documentation. • Lead critical team projects and are responsible for project deliverables within budget. • Monitor staff project quality, timelines, and budgets to foresee and correct issues and assure project expectations are met. • Effectively communicate the status of projects to line management and project managers. • Carry out team development responsibilities including mentoring, and administrative activities. • Support to new hires, onboarding, transfers, and contractors, in coordination with the reporting manager. • Representing the Systems team at internal project team meetings, client meetings and audits. • Contribute to the ongoing improvement of programming processes, methodology and documentation. • Collaborate closely with key stakeholders including follow-up on vendor deliverables and service according to agreements. • And all other duties as needed or assigned. Qualifications (Minimum Required): • Life Science or IT/computing degree. • Fortrea may consider relevant and equivalent experience in lieu of educational requirements. • Experience in systems operations support role. • Experience working on any validated document management systems. • Good working knowledge of Microsoft office tools. • System integration knowledge. • Required Skills – Project Management, Change Management, Customer Relationship Management (CRM), and Vendor Management. Experience (Minimum Required): • 6+ years of experience in drug safety systems such as Argus/ARISg/Veeva, with a minimum of 2 years of project management experience. • Good team player and offer peer support as needed. • Ability to set priorities and handle multiple tasks. • Attention to detail. • Good written and verbal communication skills. • Logical and spelling skills, preferably with an aptitude for handling and proof-reading numerical data. • Good keyboard skills, preferably with knowledge of MS office and Windows would be beneficial. • Ability to operate standard office equipment. Preferred Qualifications Include: • Clinical background working with clinical systems – Good to have. • Good understanding of SQL programming language – Good to have. • Experience working with ticket support applications. Physical Demands / Work Environment: Office/Home-Based: Work Environment: o Work is performed in an office environment with exposure to electrical office equipment. o Occasional drives to site locations with occasional travel both domestic and international. Physical Requirements: o Frequently stationary for 6-8 hours per day. o Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. o Occasional crouching, stooping, with frequent bending and twisting of upper body and neck. o Ability to access and use a variety of computer software developed both in-house and off-the-shelf. o Light to moderate lifting and carrying, or moving of objects, including luggage and laptop computer with a maximum lift of 15-20 lbs. o Regular and consistent attendance. o Varied hours may be required. Learn more about our EEO & Accommodations request here.