About this Position: The IT Service Manager oversees end-to-end IT service delivery across manufacturing plants, warehouses, R D centers, and corporate offices. The role manages end-user support, IT infrastructure and applications, vendor performance, and service operations while ensuring compliance with agreed SLAs and KPIs, high service availability, business alignment, and continuous improvement. What you´ll do: Manage end-to-end IT service delivery across manufacturing plants, warehouses, R D centers, and corporate offices Oversee service desk, end-user support, IT infrastructure, applications, and on-site support operations Monitor SLAs, KPIs, vendor performance, and service quality to ensure high customer satisfaction Manage incident resolution, root cause analysis, preventive maintenance, and continuous service improvement Support manufacturing systems, production-critical applications, network connectivity, and shop-floor operations Coordinate with OT teams on IT infrastructure, cybersecurity, vulnerability remediation, and security audits Manage IT vendors, service delivery reviews, contracts, inventory, and cost optimization Ensure compliance with IT policies, procedures, security standards, and regulatory requirements Support plant expansions, automation, and factory digitalization initiatives Drive proactive improvements to enhance service availability, minimize downtime, and improve end-user experience