SUMMARY As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. STATUS: Full-Time - Days LOCATION: United Memorial Medical Center - North Street Campus DEPARTMENT: Emergency Room SCHEDULE: Monday-Friday 7:00 am to 3:00 pm, with rotation for every other weekend. ATTRIBUTES • Ability to lead and take direction • Basic computer skills • Excellent customer service and communication skills • Bilingual preferred RESPONSIBILITIES • Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager • Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information • Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable • Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $20.25 - $23.25 CITY: Batavia POSTAL CODE: 14020 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.