Overview: This role centers on being the office’s first point of contact, coordinating daily office flow and reception, coordinating meetings, working with Executives and maintaining strong internal and external relationships. Location: This is an onsite role located at 115 Federal Street, Boston, MA. Hours: 8:00AM-4:30PM Monday-Friday, with flexibility for special meetings and events. Front Desk Operations • Greet and welcome all visitors, clients, and vendors in a professional and hospitable manner. • Manage visitor procedures and coordinate guest access. • Respond to general inquiries and direct visitors to appropriate contacts. • Maintain a clean, organized, and professional reception area. • Coordinate deliveries, mail distribution, and courier services. • Serve as a central point of contact for office-related questions and requests. Meeting Room Management • Manage meeting room schedules and reservations. • Coordinate room setup according to meeting requirements. • Ensure meeting rooms are clean, organized, and properly stocked. • Verify functionality of audiovisual equipment, monitors, video conferencing systems, and room technology. • Conduct daily room inspections to maintain readiness. • Coordinate with building management and vendors regarding room-related issues. • Support executive meetings, client meetings, and special events. Hospitality & Client Experience • Prepare conference rooms for client meetings and executive events. • Ensure beverages, refreshments, and hospitality items are available. • Maintain a welcoming environment that reflects the organization's standards and brand. • Anticipate guest and employee needs and respond promptly. Office Operations Support • Monitor and replenish office, café, cleaning, and printing supplies. • Assist with onboarding logistics for new employees. • Support office-wide communications and announcements. • Assist with event planning and office initiatives. • Maintain compliance with visitor management and building security procedures. Education & Experience Required: • High School diploma or GED and 2 years related experience Education & Experience Preferred: • Experience managing meeting rooms, events, or executive support functions preferred. • 3+ years of experience in reception, office administration, hospitality, workplace operations, or client service. Skills & Competencies • Exceptional customer service and interpersonal skills. • Strong verbal and written communication. • Professional appearance and demeanor. • Strong organizational and multitasking abilities. • Proficiency with Microsoft Outlook, Teams, Word, Excel, and room reservation systems. • Ability to prioritize competing demands in a fast-paced environment. • Strong attention to detail and follow-through. • Associates or Bachelors degree preferred M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Boston, Massachusetts, United States of America