Overview The Ward Clerk through communication, requisitioning, and management of supplies and equipment, compliments the activities of the nursing staff, patients, physicians, other hospital departments, and visitors. He/She performs general receptionist and clerical duties in order to facilitate efficient functioning of the Emergency Department. Responsibilities • Possesses great customer service skills. • Answers the telephone identifying self and area within three rings. • Understands and demonstrates concern for patient confidentiality. • Keeps patient records organized. • Posts result reports promptly. • Notifies nursing staff of STAT orders. • Relays messages accurately and timely. • Uses the computer to enter orders. • Notifies licensed personnel of abnormal or critical labs. • Faxes and transcribes orders as needed. • Demonstrates professionalism, sensitivity, and courtesy to patients, visitors, staff, and physicians. • Comes to work when scheduled and is flexible to work as needed. • Adjusts to changing situations and work assignments. • Always appears neat and well groomed. • Demonstrates proper utilization of supplies and equipment. • Keeps desk area neat and orderly. • Transcribes physician orders accurately and enters correct orders into the computer. • Assures discharge records are completed before sending to Medical Records. • Computes patient charges each shift. • Orders stock supplies and accurately keeps stock organized and accessible. • Assists Charge Nurse to schedule rooms appropriately. • Writes legibly and spells accurately. • Demonstrates knowledge of medical terminology and abbreviations. • Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards. • Follows the hospital exposure control plans for bloodborne and airborne pathogens. • Ensures a safe environment and notifies Central Sterile when isolation carts are to be used. • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. • Promotes effective working relationships and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives. Qualifications Minimum Education: • High school Diploma or equivalent GED • Vocational or AS in Secretarial type positions (preferred) Minimum Work Experience: 2 years experience (preferred) Required Skills, Knowledge, and Abilities: • Ability to communicate effectively and document information accurately. • Ability to deal efficiently and effectively with a wide variety of individuals. • Knowledge of basic medical terminology preferred. • Basic computer knowledge is preferred. • Hospital clerical background is preferred. • Ability to requisition supplies is preferred.