Location: Gainesville, Ga SUMMARY: This position responds to phone and email trip requests, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS • Handle Inbound and Outbound calls. • Respond to member and facility email requests. • Place customer orders in the computer system. • Provide customers with product and service information. • Transfer customer calls to the appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Recognize, document, and alert the supervisor of trends in customer calls. • Recommend process improvements. • Other duties as assigned. REQUIRED SKILLS AND ABILITIES • Basic reading, writing, and arithmetic skills required. • Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 40 wpm. • Work requires the willingness to work a flexible schedule. • Typing assessment required with a minimum 30 wpm speed requirement. QUALIFICATION • High school diploma or equivalent