Job Title: macOS Administrator Employment Type: Full-time Location: Hyderabad, India Experience: 5+ Years Joining: Immediate to 15 Days Work Model: 4 Days Work From Office, 1 Day Work From Home. About NationsBenefits: At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core back-office functions in the insurance domain. We are seeking a macOS Administrator to own the implementation, maintenance, monitoring, and operation of our Mac fleet and the Apple device management stack behind it. This role serves as a high-level technical expert on macOS and Apple platforms and acts as L3 escalation support for issues with MacOS devices. If you have a passion for enterprise Apple device management, endpoint automation, and secure, compliant infrastructure, this opportunity is for you! Key Responsibilities: • macOS Device Management & Deployment: • Administer and maintain the macOS fleet using Jamf Pro and Microsoft Entra, including zero-touch enrollment, configuration profiles, policies, scripts, device inventory and application packaging. • Deploy macOS updates, security patches, and third-party software on a controlled, tested rollout schedule. • Enforce established secure configuration baselines (FileVault, firewall, Gatekeeper, compliance policies) on all Mac endpoints. • Build and maintain scripts (Bash, Zsh, PowerShell) to automate deployment, remediation, and reporting tasks. • Experience with standard enterprise configurations for Jamf/Apple (Platform SSO with Entra, Jamf Connect, etc) • Support, Escalation & Troubleshooting • Act as L2/L3 escalation support for the Help Desk and Desktop Support teams, working issues through the ticketing queue from outreach to resolution. • Troubleshoot hardware, software, identity, and network issues on macOS, including Entra ID, Platform SSO, and ZScaler client connectivity. • Open and manage vendor tickets, coordinating with vendor technical teams to keep Apple-related platforms fully functional. • Security, Compliance & Change Management • Coordinate with InfoSec on vulnerability and CVE-driven remediation, ensuring fixes are tested and rolled out in phases. • Support IT certifications and audits (PCI, HITRUST) through documentation and evidence gathering. • Participate in Change Management (CRM) and perform maintenance on impacted technology during change windows, including outside of production hours when required. • Maintain accurate IT SOP documentation and respond to alerts from monitoring systems. • Familiarity and experience implementing secure endpoint configuration baselines compliant with PCI, HITRUST, NIST, etc. Requirements: • Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. • Experience: • 5+ years in IT, with at least 3+ years administering macOS in an enterprise environment. • Hands-on experience with macOS workstation maintenance, deployment, and automation. • Experience working in a team-oriented, collaborative environment supporting end users and IT personnel. • Technical Expertise: • Enterprise MDM solutions: Jamf Pro (required), Microsoft Intune, and Apple Business Manager / Automated Device Enrollment. • Proficiency in scripting and automation (Bash/Zsh, PowerShell) and enterprise RMM and EDR tools (N-able, ManageEngine, SentinelOne). • Working knowledge of Microsoft 365, Entra ID, Active Directory administration. • Communication & Professionalism: • Strong written and oral communication skills, with the ability to present ideas in professional, user-friendly language. • Self-motivated, with proven analytical and problem-solving abilities and a strong customer service orientation. • Ability to prioritize, document, and execute assigned tasks effectively. Preferred Qualifications: • Certifications: • Jamf Certified Tech (JCT), Jamf Certified Admin (JCA), or Apple Certified Support Professional (ACSP). • Jamf 300 • Microsoft Certified: Endpoint Administrator Associate (MD-102) is a plus. Why Join Us? • Work with Modern Apple Infrastructure – Own the Mac fleet end to end on Jamf and Intune. • Technical Growth – Collaborate with infrastructure, security, and network engineers on enterprise-scale projects. • Innovation & Collaboration – Be part of a dynamic, fast-paced IT environment. • Career Progression – Expand your expertise in endpoint management and Apple enterprise administration.