The Technical Production Manager role is responsible to support multiple clients by managing/maintaining the customer-facing technologies used in the field and establishing/supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans and returned merchandise inspecting/testing. Key Responsibilities Essential Functions: FLASHING & RETURNED MERCHANDISE: • Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain the technology required to inspect/test returned merchandise and flash various electronic mediums • As directed, work together with flashing and returned merchandise departments to execute standardized flashing and returned merchandise processes • Develop and deliver training materials to equip team members to effective use equipment and technologies • Examine work for exactness, neatness, and conformance to policies and procedures. • Monitor the productivity, accuracy and capacity of equipment • Suggest modifications to established procedures and improve quality to reduce cost. • Report discrepancies and quarantine as necessary. • Perform the quality audit function when necessary. • Maintain a safe, clean and orderly work area. • Generate and maintain departmental reports as directed. • Perform other duties as assigned. • Manage the flow and throughput of material in and out of flashing cells Secondary Functions: • Project Reporting • Continual process improvement • Continual automation technology optimization • Responsible for measuring and reporting departmental KPI’s Job Qualifications Education/Certifications: • Bachelor’s degree or equivalent combination of training and experience Experience: • Minimum 1-4 years working in the mobile retail industry • Minimum 1-4 years working with mobile devices and wearables • Minimum 1-4 years working in a fast pace production environment • Minimum 1-4 years management experience Skills and Qualifications: • Vendor management skills • Analytical and problem-solving skills • Quality assurance management skills • Ability to troubleshoot mobile devices, wearables, thermal printers, sensors, LCD and touch screens, barcode scanners • Ability to troubleshoot cradle point router connectivity issues • Inventory management skills • Communication and listening skills • Ability to manage multiple projects in a fast-paced environment • Ability to lead a team of up to 80 flashing technicians Preferred Skills and Qualifications: • Meeting and exceeding defined SLAs; Stakeholder satisfaction; Accurate and up-to-date inventory database; Effective communication with stakeholders; Ability to bring change and create efficiencies to current processes Physical Requirements: N/A Benefits • Medical, Dental, Vision, and Life Insurance • Flexible Spending Accounts (Medical and Dependent Care) • 401(k) Plan with Company Match • Generous Paid Time Off • 10.5 Paid Holidays • Career Development Opportunities