Company Profile We support key functions with a strong focus on innovation, collaboration, and digital excellence, we thrive in driving business growth and elevating customer experiences across global markets. Job Description • Capability Diagnosis & Learning Strategy • Partner with BU HRs and leaders to identify capability gaps across technical, behavioral and leadership dimensions. • Translate the annual Talent Development Review (TDR) and performance cycle outcomes into a prioritised, costed learning plan. • Run a structured Training Needs Identification process with a published calendar, clear owners and visible timelines. • Build and maintain competency frameworks for all functions • Program Design & Facilitation • Design learning journeys using sound instructional design principles – blended, digital-first, and measurable. • Personally facilitate leadership, manager-effectiveness and behavioural programs; this role is expected to be in the room, not only behind the design. • Build and run flagship programs such as first-time manager development, leadership pipeline and high-potential journeys. • Organizational Development • Support Individual Development Plans (IDPs), succession readiness and career pathing in partnership with BU HRs. • Design OD interventions for engagement, team effectiveness and culture, aligned to global HR • Support change and transformation initiatives with communication and capability-building plans. • Data, Reporting & Governance • Own the L&D dashboard – coverage, spend, completion, effectiveness and ROI – published on a fixed monthly and quarterly cadence. • Maintain all learning data, trackers and program collateral in shared team locations (SharePoint / Teams) so that any stakeholder can access current information without requesting it. • Document processes into repeatable, handover-ready playbooks so that no program depends on a single individual. • Manage the annual L&D budget, vendor selection, contracting and performance review. • Global Alignment • Work with Lennox global HR and L&D counterparts across time zones to localise global programs and contribute India-built content back to the global catalogue. Benchmark against global practice and bring externally validated methods into Qualifications Experience & Qualifications • Experience: 10–13 years in Learning & Development / Organizational Development, with a minimum of 5 years inside a global multinational, GCC or shared services environment working directly with overseas stakeholders. • Population exposure: Proven experience supporting engineering, technology or R&D populations of 500+ employees is a plus. • Hands-on delivery: Demonstrable track record of personally designing and facilitating leadership and behavioural programs – candidates should be able to walk through artefacts they built themselves. • Measurement: Working knowledge of Kirkpatrick or equivalent evaluation models, with real examples of learning impact measured and reported. • Systems: Practical proficiency with an LMS, Microsoft 365 (Excel, Power BI, SharePoint, Teams, Forms), and an HRIS such as Workday or SuccessFactors. • Education: Any graduate qualification in HR, Organizational Psychology, or Business Administration. Behavioral Requirements – Non-Negotiable These behaviours carry equal weight to technical skill in the selection decision and will be explicitly assessed. • Collaboration by default: Works with BU HRs, business leaders and global counterparts as co-owners, not as requestors. Brings people into the design early rather than presenting a finished answer. Handles disagreement directly and professionally. Transparency with data: Treats learning data, trackers and program material as shared organizational assets. Keeps them in common locations, current and self-serve. Never holds information as leverage or as a personal dependency.