GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITES: The Residential Behavioral Health Specialist I provides functional milieu engagement, recovery support, life-skills coaching, safety rounds, and incident reporting in a residential SUD/MH program. This tier co-facilitates structured activities, documents objective observations in the EMR, and escalates clinical concerns to AP/QP/LP staff. MAJOR RESPONSIBILITITES: • Conduct access control, safety rounds, and hazard checks; promptly escalate risks/emergencies to supervisory staff. • Use de-escalation and crisis techniques per training; complete incident reports and follow chain-of-custody procedures when applicable. • Coach residents in ADLs/IADLs (hygiene, room care, meal prep, time management, budgeting, transportation readiness). • Co-facilitate non-clinical groups and recovery-focused activities using approved materials. • Support transportation readiness and accompany residents to appointments/activities as assigned. • Participate in shift handoffs and communicate objective observations to the treatment team. Document & Compliance • Complete objective, behavior-based notes in the EMR within required timelines (generally within 24 hours for billable encounters). • Maintain confidentiality under HIPAA/42 CFR Part 2 and program policy. • Document incidents immediately per incident reporting policy. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience • Must possess at a minimum High School Diploma/GED • Experience in residential / SUD / MH settings preferred Required Skills/Abilities • At least 21 years of age • Valid driver’s license and acceptable driving record • Ability to work varied shifts • Strong verbal de-escalation, customer service, and milieu engagement skills ADDITIONAL TRAINING AND REQUIREMENTS: • Nonviolent Crisis Intervention (CPI/NCI) and de-escalation. • CPR/First Aid; Blood-borne Pathogens; Infection Control. • HIPAA/Client Rights; Incident Reporting; Workplace Violence Prevention. • Obtain IAHSS Basic (unarmed healthcare security) within 90 days of hire. PERFORMANCE METRICS (KPIs): • Timeliness and quality of documentation (objective, complete, within program timelines – typically within 24 hours for billable encounters). • Effective de-escalation and incident response; accuracy of incident reports. • Resident engagement in groups/activities and observable skill acquisition. • Quality of handoffs and inter-disciplinary communication. • Compliance with HIPAA/42 CFR Part 2 and program policy; audit readiness.