Spectrum Health & Human Services Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-Time 326 Orchard Park Rd, West Seneca & 27 Franklin St, Springville SUMMARY OF POSITION FUNCTION:  Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES:  • Knowledge and demonstration of agency core values in day-to-day activities • Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment. • Maintain a neat, organized workspace consistently. • May require travel between sites to provide coverage for other support staff. • Greeting and checking clients in using a friendly demeanor upon arrival for their appointment. • Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing. • Politely answering and directing calls to the appropriate person. • Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews. • Collection, reconciliation and posting of all client payments. • Sends/receives incoming, outgoing mail and faxes. • Responding to high volume of email requests in timely manner. • Attend meetings onsite and offsite as assigned. • Other duties as assigned. SKILLS/COMPETENCIES: • Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system • Excellent customer service skills with clients and colleagues • Excellent computer skills and use of office machines • Strong communication skills, both verbal and written • Meticulous attention to detail; excellent time management and organizational skills • Ability to multitask in a fast-paced work environment EDUCATION REQUIREMENTS: • High School Diploma or equivalent EXPERIENCE: • One year work experience in work related field preferable • Must possess a valid driver’s license with an acceptable driving record and have reliable transportation. Compensation : $17/hr - $19/hr