Administrative Technician III E16C This position is located in Oklahoma City, Oklahoma. Annual Salary: $34,999.65 plus full state employee benefits Job related travel is occasional. - Must possess a valid driver's license and must maintain required car insurance. Days worked will be Monday through Friday, with 8hr shifts between 8:00 AM - 5:30 PM. Minimum Qualifications: • Requirements at this level consist of 24 months of clerical office experience; or an equivalent combination of education and experience Job Responsibilities: • This position is a full-time virtual setting. • Answer incoming calls to assist customers with inquiries; answering general questions, entering and retrieving client information as needed. • Answer incoming phone calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare. • Ability to triage calls and transfer to appropriate program area as needed. • Provide a high level of customer service to both internal and external, ensuring that inquiries and concerns are handled professionally and in a timely manner. • Demonstrate the ability to handle difficult situations with respect and courtesy. • Participate in individual and staff conferences. • Must attend all mandatory trainings associated with the position. • Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner. • Maintain compliance with Adult and Family Services business processes, policies, and standards. • Performing various backup duties as required. *Preference may be given to applicants who are bilingual. ________________________ If you have questions, please contact [email protected] OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service. Announcement #: 26-JD252 83004144/JR66876