Client Success Manager - HubSpot Consulting USA (Remote) 1406 Consulting is a dynamic, growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team. Position Overview This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth. This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients. Key Responsibilities Implementation & Delivery Ownership • Own and manage HubSpot project plans from kickoff through completion • Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team • Define timelines, dependencies, and deliverables across all work streams • Proactively identify risks, blockers, and misalignment—and drive resolution • Hold both internal teams and clients accountable to agreed timelines and outcomes Client Alignment & Communication • Serve as the primary point of contact for assigned accounts • Lead structured client meetings with clear agendas, decisions, and next steps • Ensure alignment between client expectations and delivery reality • Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency Growth & Account Ownership • Identify gaps, risks, and opportunities within accounts • Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services • Translate business needs into clear, scoped recommendations Objection Handling & Problem Solving • Lead difficult conversations with confidence and clarity • Navigate challenges by aligning stakeholders on solutions and next steps • Turn delivery or scope challenges into opportunities for stronger outcomes Client Relationship & HubSpot Expertise • Build strong, trusted client relationships rooted in accountability and results • Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams • Monitor account health, ensuring high retention and long-term success Required Experience & Qualifications • 3+ years of experience in HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment • Experience running software implementations and managing timelines across multiple stakeholders • Prior HubSpot platform experience • Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp • Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role • Proven ability to manage complexity, drive accountability, and move work forward Who Will Succeed in This Role • Has led HubSpot implementations and understands how to drive projects forward • Is comfortable owning both client relationships and execution • Has HubSpot platform experience • Balances relationship management with structure and accountability • Thinks commercially and can identify growth opportunities within accounts This Role Is Not a Fit For Someone Who • Is primarily focused on customer support or ticket-based work • Has not owned project timelines or cross-functional delivery • Prefers reactive work over proactive ownership What We Offer • Competitive salary and performance-based bonuses • Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching • A collaborative, growth-oriented culture where your contributions directly impact client success and company growth • Ongoing professional development, including HubSpot certifications and leadership coaching Compensation: The target base salary range for this position is $85,000 - $105,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.