Client Success Manager | Noida | 6+ Years Role Overview We are seeking an experienced Client Success Manager with 6+ years of experience in customer success, account management, and team leadership. The ideal candidate should have a strong background in managing key client relationships, leading customer success teams, and working with clients in the SEO or digital marketing domain. Key Responsibilities • Build and maintain strong, long-term relationships with key clients. • Serve as the primary point of contact for customer accounts and ensure a seamless client experience. • Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals. • Understand client objectives and collaborate with internal teams to deliver successful outcomes. • Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention. • Identify opportunities for account growth through upselling and cross-selling. • Resolve customer concerns and escalations in a timely and effective manner. • Track customer health, monitor KPIs, and drive continuous improvement initiatives. • Work closely with Sales, Operations, and Delivery teams to ensure successful project execution. Required Skills & Experience • 6+ years of experience in Digital Marketing or Client Servicing roles • Strong preference for candidates with agency experience managing multiple clients • Experience handling US and/or UK clients, including communication, reporting, and strategy discussions • Strong understanding of digital marketing fundamentals and campaign performance metrics • Excellent communication, presentation, and stakeholder management skills • Ability to manage multiple accounts and priorities in a fast-paced environment Preferred Skills • Basic understanding of SEO and organic growth strategies (added advantage) • Experience with performance marketing, analytics tools, and marketing platforms • Exposure to global brands or international campaigns What We Expect • Strong client retention and satisfaction • Growth in account revenue and engagement • Smooth execution of digital marketing deliverables across teams • Proactive client communication and relationship building