Job Summary We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention. Key Responsibilities • Serve as the primary point of contact for assigned SEO and digital marketing clients. • Build and maintain strong, long-term client relationships. • Understand client goals and translate them into actionable strategies with internal teams. • Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery. • Monitor campaign progress, analyze performance, and present regular reports and insights to clients. • Conduct client meetings, performance reviews, and strategy discussions. • Identify opportunities for upselling and cross-selling digital marketing services. • Resolve client concerns proactively and ensure a high level of customer satisfaction. • Manage multiple client accounts while maintaining quality and meeting deadlines. • Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency. Required Qualifications • Bachelor's degree in Marketing, Business Administration, Communications, or a related field. • 7 years of experience in Client Success, Account Management, or Client Servicing. • Prior experience working in a digital marketing or SEO agency is strongly preferred. • Good understanding of SEO, digital marketing, and online marketing strategies. • Experience managing multiple client accounts simultaneously. • Proven experience in team management or leading cross-functional teams. • Excellent communication, presentation, and stakeholder management skills. • Strong problem-solving, organizational, and project management abilities. Preferred Skills • Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools. • Familiarity with PPC, social media marketing, content marketing, and website optimization. • Experience using CRM and project management tools. • Ability to interpret campaign data and provide strategic recommendations. About Us EbizON is a global team specializing in building technology products and driving growth through multi-channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC-funded startups—helping over a dozen billion-dollar companies with consulting, technology, and digital transformation. We take pride in our fun, collaborative, and growth-focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions. Why Join Us • Equal Opportunity Employer: We value diversity and inclusivity across all teams. • Flexible Timings: Enjoy the freedom to balance work and life your way. • Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom. • Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.