The Medical Office Specialist interacts directly with patients on the phone and face-to-face to support the front office operation. This position is responsible for scheduling appointments, processing payments both in-person and on the phone. Additionally, this position serves as a liaison between patient and medical support staff. The Medical Office Specialist will possess excellent communication skills, organizational skills, computer experience, and must be a self-motivator. ESSENTIAL JOB FUNCTIONS: • Answer incoming calls, answering and transferring phone calls as required. • Schedule new and follow-up appointments. • Perform confirmation calls for patients and clients in a timely manner. • Greet and check in patients in a courteous and friendly manner, verify and update necessary information in the medical record. • Collect co-pay and/or payment at time of service as required. • Establish agreed upon payment plans that meet policy requirements. • Maintain knowledge of insurance eligibility. • Performs other duties as assigned. EDUCATION: High School Diploma or equivalent preferred. REQUIRED SKILLS: • Basic computer and data entry skills required • Ability to handle cash and to count money at high volumes including mathematical computations. • Effective oral and written communication skills. • Able to exhibit a high level of confidentiality. • Excellent organizational skills. • Proactive and independent with the ability to take initiative. PREFERRED SKILLS: • Bi-lingual preferred. PHYSICAL REQUIREMENTS: May require sitting for a long period of time. Some bending, lifting, stooping and stretching required. Requires normal range of hearing and eyesight. Requires eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone and calculator. Some lifting may be involved, up to 35 pounds. GENERAL REQUIREMENTS: • Valid Driver’s License • Reports to work on time on a scheduled basis. • Follows organizational policies and procedures.