Position Summary Resolve Pain Solutions is seeking a dependable, professional, and patient-focused Front Desk Receptionist to join our team. This position is responsible for providing excellent customer service, managing patient check-in and check-out, scheduling appointments, verifying insurance coverage, collecting payments, and supporting daily clinic operations. The ideal candidate will have experience working in a medical office, strong communication skills, and knowledge of medical insurance verification and authorization processes. Essential Job Responsibilities Patient Check-In and Check-Out • Greet patients professionally and courteously. • Check patients in and out for scheduled appointments. • Verify patient demographics and update information in the electronic medical record (EMR). • Ensure all required patient forms and documentation are completed. • Schedule follow-up appointments and procedures as directed. • Maintain patient confidentiality in accordance with HIPAA regulations Insurance Verification and Authorization • Verify patient insurance eligibility and active coverage before appointments. • Confirm patient copayments, deductibles, and applicable financial responsibilities. • Obtain and verify insurance referrals when required. • Identify insurance plans requiring prior authorization and coordinate with the appropriate authorization department. • Ensure insurance information is entered accurately into the EMR system. • Communicate insurance coverage issues to patients and appropriate staff. • Maintain knowledge of Medicare, Medicaid, commercial insurance, and managed care plans. • Assist in resolving insurance-related registration and billing issues. Patient Payments and Financial Responsibilities • Collect copayments, outstanding balances, and other patient payments. • Process credit card and other approved payment methods. • Provide receipts and accurately document collections. • Reconcile daily payments according to company procedures. • Explain patient financial responsibilities professionally and accurately. Scheduling and Telephone Responsibilities • Answer incoming telephone calls professionally and promptly. • Schedule, confirm, cancel, and reschedule patient appointments. • Communicate with clinical staff regarding scheduling concerns. • Assist patients with general questions and direct clinical questions to appropriate medical personnel. • Maintain accurate appointment schedules to support efficient patient flow. Administrative and Office Support • Scan and upload patient documents into the EMR. • Maintain organized electronic patient records. • Assist with incoming faxes, medical records requests, and other administrative duties. • Communicate effectively with providers, medical assistants, and management. • Assist with maintaining an organized and professional front office. • Perform additional administrative duties as assigned Required Qualifications • High school diploma or GED. • Previous medical front desk or medical office experience preferred. • Experience with medical insurance verification and eligibility strongly preferred. • Understanding of Medicare, Medicaid, and commercial insurance plans. • Experience collecting copayments and patient balances. • Strong computer and data-entry skills. • Experience with electronic medical records; eClinicalWorks (eCW) experience is a plus. • Excellent customer service and communication skills. • Ability to multitask in a busy medical practice. • Strong attention to detail and organizational skills. • Dependable, punctual, and professional.