We are seeking a friendly and highly organized Receptionist to be the first point of contact for patients at Pain Clinic Associates in Memphis, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team. Key Responsibilities: • Customer Service: Greet patients and visitors warmly, ensuring a positive first impression of the clinic. Handle patient inquiries and direct them appropriately. • Patient Registration & Information Collection: Accurately gather and enter patient demographic and insurance information at the time of the first encounter. • Insurance Verification: Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed. • Chart Preparation: Prepare patient charts and messages, ensuring all necessary information is complete and accurate. • Billing Information: Capture and update billing information to ensure accurate invoicing and seamless insurance processing. • Phone & Appointment Management: Manage phone calls, schedule appointments, cancel or reschedule as necessary. Take new patient consults and ensure all required information is collected. • Daily Financial Processes: Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions. • Opening & Closing Procedures: Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available. • Medical Records Management: Manage requests for medical records, fax requests, and maintain accurate filing systems. Essential Competencies: • Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors. • Performs duties with competence, professionalism, and attention to detail. • Strong understanding and alignment with the company’s mission and values. • Complies with applicable laws, regulations, and internal policies • Demonstrates excellent interpersonal skills with patients, staff, and the public. • Ability to handle urgent situations calmly and efficiently. • Strong critical thinking skills, including problem-solving, planning, and decision-making. Qualifications: • Experience/Education: One (1) - Three (3) years of experience in a physician's office is preferred. A high school diploma or equivalent is required. • Interpersonal Skills: Strong communication skills, both verbal and written. Ability to develop and maintain effective relationships with patients and office staff. • Physical Requirements: Work involves minimal physical effort with intermittent periods of exertion. • Environmental Conditions: Work is performed under normal clinic conditions with an emphasis on patient care. Additional Skills and Competencies: • Ability to manage multiple tasks and prioritize effectively. • Strong organizational skills and attention to detail. • Ability to work as part of a team and contribute to a positive work environment. • Experience with medical records and billing systems is a plus. Why Join Us? • Positive and supportive work environment. • Opportunity to be part of a dynamic, patient-focused clinic. • Competitive salary and benefits package. If you are ready to be a key member of a caring and efficient team, apply today to join us in making a difference in our patients' lives!