About Us Girl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success. Position Summary The Director of Member Experience provides vision, leadership and accountability for membership growth, volunteer engagement, and girl program delivery. As a key member of the leadership team, the Director develops and executes strategies that drive sustainable growth, leverage community partnerships, and align resources to maximize mission impact. Through data-informed decision making, cross-functional collaboration, and the leadership of high-performing teams, this role ensures operational excellence while advancing the council's strategic priorities, mission impact, and long-term success. Essential Functions Organizational Leadership • Serve as a key member of the leadership team, contributing to organizational planning, strategy development, culture enhancement, and long-term sustainability • Lead, mentor, and support managers and staff to foster a high-performing, engaged team • Promote a culture of accountability, collaboration, innovation, and continuous improvement • Lead organizational change efforts and drive successful implementation of new programs, systems, and processes • Manage organizational budgets including multi-year forecasting and strategic resource management • Represent Girl Scouts of Silver Sage in external meetings, presentations, and community engagements • Identify and address organizational risks while ensuring sound decision-making practices Membership Development • Lead and manage teams responsible for membership growth, volunteer engagement, and direct girl program delivery, while establishing clear performance expectations and accountability measures • Collaborate with department staff across community engagement, philanthropy, marketing, and operations to ensure an integrated approach to membership growth and sustainability • Establish annual organizational goals, recruitment and retention strategies, monitor key performance indicators, and provide regular progress reports and recommendations to executive leadership • Create and implement multi-year plans to expand membership including girl and volunteer participation • Utilize membership, program participation, impact and outcome, demographic, and market data to evaluate performance, identify opportunities, and inform strategic decision-making. • Cultivate and maintain relationships with schools, community organizations, businesses, families, volunteers and other key stakeholders to increase awareness, access, and participation in Girl Scouts • Champion belonging initiatives within girl and volunteer engagement strategies to expand program access to underserved and diverse communities • Regularly travel throughout the service area as needed to support membership development and community engagement activities Member Experience • Foster a culture of exceptional girl, family and volunteer experience through innovative engagement • strategies, responsive service delivery, and continuous improvement practices • Lead development of volunteer lifecycle strategies, including recruitment, onboarding, training, • development, recognition, and retention efforts. • Lead development of girl program strategies, including recruitment, new member engagement and direct program delivery through Girl Scout workshops, events, day-camp programming, leadership awards, and community partner experiences • Ensure effective program-delivery models throughout volunteer & Council-led programming to ensure each Girl Scout experiences the full Girl Scout Leadership Experience (GSLE) and 5-leadership outcomes • Regularly review, update and ensure compliance with Girl Scout policies, safety standards, regulatory requirements, and organizational procedures across all member services. Other • Adhere to Council and GSUSA policies, standards, procedures and Girl Scout Promise and Law. • Support and promote the Girl Scouts’ commitment to access and belonging. • This job description is not all-inclusive, and management may revise or reassign duties as needed to reach the goals of the Council. Qualifications • 3+ years of progressively responsible leadership experience in business administration, education, public administration, nonprofit management, human resources, customer experience, community engagement, or a related field • 2+ year's experience leading and developing high-performing teams • Strong background in volunteer & youth recruitment, engagement, development, and retention strategies • Strong leadership, coaching, conflict resolution, and change management skills • Demonstrated success in developing and executing business growth strategies • Experience managing complex operations, budgets, and organizational resources. • Knowledge of the Girl Scout Movement, volunteer-driven organizations, or youth-serving organizations preferred Additional Requirements • Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company • Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours • Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.