Job Title: Leasing Agent Location: Cleveland, OH Job Type: Full Time, On-site  Compensation and Benefits  • $20-$23/hr + Commission; commensurate with experience  • Health Insurance  • PTO and Holiday Pay  Overview: Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home. Ideal Candidate Profile: We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: • Humble: Open to learning and growing while supporting the team • Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance • Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience. Key Responsibilities: Leasing & Sales • Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process • Present available units and community amenities in an appealing, persuasive, and informative manner • Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle • Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics • Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies • Follow up with prospects via phone, email, and CRM systems to convert leads into leases Marketing & Outreach • Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events • Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc. • Track traffic and leasing performance using internal reporting tools • Coordinate move-in logistics, welcome packages, and resident orientations Customer Service & Retention • Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction • Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys • Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively Administrative & Operational Support • Maintain daily knowledge of apartment availability, pricing, and lease expirations • Assist with daily property and curb appeal inspections, model upkeep, and cleanliness • Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready • Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time • Ensure leasing office and tour paths are consistently clean, organized, and welcoming Requirements & Qualifications: • 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred) • Previous experience in apartment leasing or residential property management strongly preferred • Strong communication, presentation, and negotiation skills • High energy, outgoing personality, and professional appearance • Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus • Excellent organization and time management skills • Must be available to work weekends and flexible weekday hours as needed • Ability to walk the property, show units (including upper floors), and lift up to 25 lbs • High school diploma or equivalent; college coursework in business or real estate is a plus Compensation & Benefits: • Base Salary: [SALARY HERE] + Commissions • Quarterly Bonus Pool + Year-End Performance Bonus • Health & Dental Insurance • Generous Paid Time Off (PTO) & Paid Holidays • Career growth opportunities within a fast-growing property management company • Supportive, collaborative team culture focused on excellence and resident satisfaction