Job Title: Resident Experience Associate Location: [LOCATION] Job Type: Full Time, On-site Compensation and Benefits • Base Pay: $20-$25/hr+ commensurate with experience • Health Insurance • PTO and Holiday Pay Overview Indian Hills Residences is seeking a proactive, personable, and detail-oriented Resident Experience Associate to support resident satisfaction, property appearance, and the overall day-to-day experience within our residential community. This highly visible, resident-facing position serves as a key connection between residents and property management, ensuring resident concerns are addressed, community standards are maintained, and property-related issues are identified and followed through to resolution. The ideal candidate is approachable, observant, and solutions-oriented, with a strong commitment to customer service and maintaining a safe, clean, and welcoming living environment. This is an active, hands-on position that requires spending the majority of the workday throughout the community rather than stationed in an office. About You: • 2+ years of experience in customer service, resident relations, hospitality, property management, or a related field (strongly preferred) • Strong interpersonal and communication skills with the ability to interact professionally and effectively with residents, coworkers, and vendors • Proactive and observant, with the ability to identify property deficiencies, cleanliness concerns, and potential safety hazards • Strong problem-solving skills and a solution-oriented mindset when addressing resident complaints, concerns, and service requests • Highly organized and detail-oriented, with the ability to document issues, track follow-ups, and manage multiple priorities • Comfortable spending the majority of the workday walking the property, interacting with residents, and inspecting common areas • Ability to handle challenging resident interactions with patience, professionalism, and discretion • Dependable, responsive, and committed to following through on assigned tasks and identified concerns • Ability to work independently while maintaining consistent communication with the property management team • Basic computer proficiency and the ability to use property management software, email, and other reporting systems • Willingness to assist with light property upkeep and community improvement efforts as needed Key Responsibilities: Resident Relations and Customer Service: • Serve as a highly visible and approachable point of contact for residents throughout the community • Proactively engage with residents to identify concerns, answer questions, and promote a positive living experience • Respond professionally and promptly to resident complaints, questions, and service needs • Assist residents in navigating property procedures, submitting service requests, and connecting with appropriate management personnel • Help coordinate the resolution of resident concerns by communicating with the property management and maintenance teams • Follow up with residents to confirm concerns have been addressed and provide updates on outstanding issues • Maintain a professional, courteous, and service-oriented presence while fostering positive relationships throughout the community Property Walkthroughs and Community Inspections: • Conduct multiple daily walkthroughs of the property, including grounds, building interiors, hallways, stairwells, elevators, entrances, and common areas • Monitor the overall cleanliness, appearance, functionality, and condition of the community • Identify and document property deficiencies, including trash accumulation, damaged fixtures, lighting issues, cleanliness concerns, and potential safety hazards • Address minor deficiencies immediately when appropriate and within the scope of the position • Report maintenance needs, property damage, vandalism, and other concerns to the appropriate team members • Monitor high-traffic and shared spaces to ensure they remain clean, presentable, and accessible to residents • Conduct follow-up walkthroughs to verify previously identified concerns have been addressed Issue Reporting and Resolution Tracking: • Document property conditions, resident complaints, maintenance concerns, and safety issues using established reporting procedures • Communicate identified deficiencies to the Property Manager, maintenance team, or appropriate personnel in a timely manner • Track outstanding issues and follow up regularly to ensure timely resolution • Escalate urgent safety concerns, unresolved complaints, or recurring property issues to management • Maintain accurate records of resident interactions, property observations, and completed follow-up activities • Provide management with regular updates regarding community conditions, resident concerns, and outstanding service needs Community Appearance and Property Standards: • Support the overall cleanliness, organization, and presentation of the residential community • Identify and address minor cleanliness concerns, including litter, misplaced items, and common-area clutter when appropriate • Monitor trash disposal areas, entrances, hallways, and shared amenities for cleanliness and proper use • Report landscaping, groundskeeping, janitorial, and other service deficiencies to the appropriate personnel • Help reinforce community rules and standards through professional, respectful communication with residents • Assist with maintaining welcoming, safe, and orderly common spaces for residents and visitors Resident Engagement and Community Support: • Build positive relationships with residents through consistent daily interaction and accessibility • Assist with communicating community announcements, upcoming events, policy reminders, and important property updates • Encourage resident participation in community programs, activities, and initiatives • Identify recurring resident concerns and communicate feedback to management to support improvements in resident satisfaction • Help create a welcoming community atmosphere by demonstrating professionalism, responsiveness, and a genuine commitment to resident well-being Safety Awareness and Incident Reporting: • Remain alert to potential safety hazards, suspicious activity, property damage, and other conditions that may impact residents • Promptly report incidents, emergencies, or unsafe conditions to property management and appropriate personnel • Document incidents and observations accurately in accordance with established property procedures • Assist with communicating safety-related information and community procedures to residents as directed • Follow all applicable property policies, safety protocols, and established reporting procedures Team Support and Communication: • Maintain consistent communication with the Property Manager and other on-site team members regarding resident needs and property conditions • Coordinate with maintenance, janitorial, groundskeeping, and third-party vendors to help facilitate timely resolution of identified issues • Support property management initiatives focused on resident satisfaction, community appearance, and operational efficiency • Attend team meetings and training sessions to remain informed of property expectations, procedures, and service standards • Assist with additional resident-facing and community support responsibilities as assigned Preferred Qualifications: • Previous experience in multifamily housing, property management, resident services, hospitality, or customer service • Experience handling resident complaints, conflict resolution, and service coordination • Familiarity with property management software and work order tracking systems • Strong written communication and documentation skills • Ability to perform frequent property walkthroughs, including walking, standing, and navigating stairs throughout the workday • Valid driver's license, if required for assigned duties