Job Title: Property Manager / APM Location: Cleveland, OH Job Type: Full Time, On-site  Compensation and Benefits  • $80-90k/year+ commensurate with experience  • Health Insurance  • PTO and Holiday Pay  Overview: Indian Hills is seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction. The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems. What Makes You a Fit: We're looking for an "Ideal Team Player" — someone who is: • Humble: You’re experienced but coachable and eager to grow. • Hungry: You’re self-motivated, results-driven, and always looking for ways to improve operations and exceed goals. • Smart: You understand people and processes. You collaborate well and adapt to diverse personalities and high-stress situations. Key Responsibilities: Property Operations & Leadership • Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations • Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care • Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff • Monitor and enforce lease terms, community rules, and safety policies • Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through • Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching Leasing & Marketing • Maintain high occupancy rates through strategic leasing and marketing efforts • Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.) • Set and meet leasing goals; review traffic reports and conversion metrics regularly • Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional • Build strong rapport with prospective and current residents to enhance satisfaction and retention Financial Management & Reporting • Prepare, review, and manage operating budgets in coordination with the Regional Manager • Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines • Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts • Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs • Analyze operational data to make data-driven decisions that improve performance and reduce expenses Administrative & Compliance • Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents • Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld • Train and onboard new team members, including ongoing coaching and performance development • Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records • Create and maintain a resident retention plan including events, communication programs, and reputation management Requirements & Qualifications: • 4+ years of experience in property management, preferably in multifamily residential or distressed property settings • Proven success in stabilizing and improving underperforming properties • Strong leadership experience, including team hiring, supervision, and performance management • Experience using Yardi Voyager, RentCafe, or similar property management software • Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations • Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment • High level of professionalism, communication, and problem-solving skills • Must be organized, detail-oriented, and capable of independent decision-making • Capable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as needed • Valid driver's license and reliable transportation required Compensation & Benefits: • Base Salary: $80k-$90K commensurate with experience • Performance-Based Bonuses and Year-End Incentives • Comprehensive Health Benefits (Medical, Dental, Vision) • Generous PTO, Sick Leave & Paid Holidays • Career development and advancement opportunities within a growing company Join Our Mission If you are a motivated leader ready to take on the challenge of restoring and transforming a distressed property—and you want to be part of a collaborative, purpose-driven team—we’d love to hear from you