Description Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members. We are currently seeking a friendly, dependable, and organized Patient Services Representative to join our Edison Park office. As one of the first points of contact for our patients, the PSR plays an important role in creating a welcoming experience while helping keep the office organized and running efficiently. Responsibilities • Greet patients and provide a welcoming, professional experience • Answer incoming phone calls and assist patients with questions and appointment needs • Schedule, confirm, and reschedule patient appointments • Check patients in and out accurately and efficiently • Collect patient payments, copays, and outstanding balances • Verify and update patient demographic and insurance information • Assist with insurance eligibility and benefit verification • Maintain accurate patient records and documentation • Monitor the schedule and communicate changes or concerns to the appropriate team members • Help fill openings and maintain a productive patient schedule • Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members • Respond to patient questions and concerns professionally and courteously • Follow established office policies and procedures • Assist with other administrative and front-office responsibilities as needed Requirements • Previous dental or medical front-office experience preferred • Strong customer service and communication skills • Professional and friendly phone etiquette • Comfortable handling payments and discussing patient account balances • Strong organizational skills and attention to detail • Ability to multitask and remain organized in a busy office environment • Comfortable working with computers, scheduling systems, and electronic patient records • Experience with Dentrix is a plus • Dependable, punctual, and team-oriented