Description Service Advisor - Express Maintenance Join our dynamic team as a Subaru Express Maintenance Service Writer, where you will play a vital role in delivering exceptional customer service and ensuring smooth communication between our clients and service technicians. This position offers an exciting opportunity to work in a fast-paced environment dedicated to maintaining the high standards of Subaru’s brand and customer satisfaction. Key Responsibilities: - Greet customers promptly and professionally, providing a welcoming experience - Assist customers in understanding their vehicle’s maintenance needs and explain service recommendations clearly - Write detailed and accurate service orders for express maintenance procedures - Coordinate with technicians to ensure timely completion of services - Maintain effective communication with customers regarding service status and vehicle readiness - Upsell additional services when appropriate, based on customer needs and vehicle requirements - Manage and update service records accurately in the system - Ensure a high level of customer satisfaction through professional and courteous interactions Skills and Qualifications: - Previous experience in automotive service writing or customer service preferred - Strong knowledge of automotive maintenance and repair procedures - Excellent communication and interpersonal skills - Ability to multitask and work efficiently in a fast-paced environment - Detail-oriented with strong organizational skills - Proficiency in using service management software and basic computer skills - Valid driver’s license and clean driving record At our dealership, we foster a collaborative and growth-oriented environment, committed to providing our team members with ongoing training and development opportunities. Join us and be part of a company that values integrity, excellence, and customer satisfaction. Requirements Education and Experience: • High School Diploma or Equivalent.