Description “There are no strangers here, only friends we have yet to meet.” — Frank Oakes — Why Join Us? • Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission! • Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries. • Community & Culture: Be part of a positive and supportive Family that values diversity and growth. • Work-Life Balance: We offer paid vacation time to help you relax and recharge. • Referral Rewards: Bring your talented friends along and earn rewards for helping us grow! Job Summary: The Customer Service Lead plays a key role in supporting daily front-end operations by leading by example and helping ensure exceptional customer experiences. This position serves as a go-to resource for team members, assisting with problem-solving, customer concerns, and maintaining smooth service flow. The Lead supports management by reinforcing standards, coaching associates, and helping drive a positive, high-energy customer service culture. Requirements Essential Job Functions: • Lead by example in delivering outstanding customer service. • Serve as a first point of support for associates with customer questions or escalations. • Assist in resolving customer concerns in a professional and positive manner. • Support daily front-end operations to ensure smooth customer flow. • Help maintain service standards, cleanliness, and organization in the department. • Coach and support team members to improve customer interactions and service skills. • Communicate operational needs or concerns to management. • Assist with training new team members on customer service standards and procedures. • Help promote teamwork, morale, and a positive work environment. • Step in as needed to support coverage during busy periods. • Provide guidance and on-the-spot support to associates. • Help reinforce company policies and service expectations. • Encourage accountability while maintaining a supportive team culture. Qualifications: • Previous customer service or retail experience required. • Strong communication and interpersonal skills. • Ability to remain calm in fast-paced environments. • Positive attitude with a solution-oriented mindset • Ability to lead without formal authority. • Flexible schedule, including weekends, nights and holidays • Must be 18 years or older. • 1–2 years of cashier or customer service experience (preferred). • Previous leadership or supervisory experience a plus • Strong math and accurate cash-handling skills • Ability to handle customer complaints calmly and professionally. • Non-slip shoes are required for safety (not provided). • Bilingual (English/Spanish) a plus. • Legal authorization to work in the United States. • Reliable transportation is a must Physical Requirements: • While performing the duties of the job, the associate is regularly required to stand and/or walk for the duration of a scheduled shift. • The associate is frequently required to bend, twist, reach, push and pull. • The associate must regularly lift and/or move objects up to 25 lbs., and occasionally lift and/or move objects up to 50 lbs. • The associate must be able to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences • Clear vision and hearing to ensure safety, accuracy, and effective communication • Ability to climb step stools or ladders as needed Stay Connected! Follow us on social media to stay up to date with new opportunities and exciting news. • Seed to Table TikTok • Seed to Table Facebook • Seed to Table Instagram • Seed to Table LinkedIn • Seed to Table YouTube • Seed to Table Website Equal Opportunity Statement • Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!