Description America's Auto Auction (Central Houston) 2000 Cavalcade Street Houston, TX 77009 Part-time Customer Service Representative Growing international auction company! Part-time Customer Service Representative opening! Rewards for Part-time Customer Service Representative • $18.00 - $21.00 per hour, based on experience • Part-time employees may be eligible for select company benefits Responsibilities of Part-time Customer Service Representative • Serves as a primary point of contact for assigned buyers and sellers. • Builds long-term relationships through regular communication, follow-ups, and proactive outreach. • Educates customers on auction services, processes, timelines, and policies. • Identifies customer needs and works internally to provide appropriate solutions. • Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services. • Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues. • Handles customer concerns and complaints professionally, working toward fair and timely resolution. • Tracks and follows up on open customer requests to ensure timely resolution. • Escalates complex or sensitive issues to management when appropriate. • Identifies trends in customer feedback and communicates insights to leadership. • Accurately documents customer interactions, issues, and resolutions in CRM or auction systems. • Maintains up-to-date customer records and communication logs. • Assists with preparing reports related to customer activity, service issues, and satisfaction metrics. • Performs other duties as assigned. Work Hours for Part-time Customer Service Representative • Tuesday - Thursday 9am - 5pm • Friday 9am - 1pm Requirements Required Skills/Abilities for Part-time Customer Service Representative • Ability to deliver professional, courteous, and solution-oriented customer service. • Strong verbal and written communication skills • Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions. • Comfortable managing multiple customer requests simultaneously while meeting deadlines. • Excellent organizational and follow-up skills. • Strong attention to detail to ensure accurate documentation and communication. • Proficiency with CRM platforms, auction management systems, and Microsoft Office applications. • Self-motivated with a strong sense of accountability and follow-through. Education and Experience • High school diploma or equivalent required. • Previous experience in customer service, account management, or client support preferred. • Experience working with B2B customers is a plus. Physical Requirements • Office-based role with frequent interaction with customers and internal teams. • Requires prolonged periods of computer and phone use. • Occasional lifting of files or materials up to 25 pounds. America’s is an Equal Employment Opportunity employer.