Description • Travel to customer sites to provide technical assistance, diagnose equipment issues, and offer solutions for resolving problems related to electro-mechanical systems • Perform routine maintenance, inspections, and repairs on a variety of electromechanical equipment, including but not limited to motors, pumps, generators, conveyors, robotics, and other machinery • Utilize your knowledge of electrical and mechanical systems to analyze and identify the root cause of equipment malfunctions and implement effective repair strategies • Assist in the installation, setup, and calibration of new electro-mechanical systems, ensuring they meet the required specifications and function properly • Maintain accurate records of service activities, including equipment inspections, repairs performed, parts used, and any other relevant information Prepare detailed service reports and communicate findings to customers and internal teams • Interact with customers in a professional and courteous manner, addressing their concerns, providing technical guidance, and ensuring their satisfaction with our products and services • Conduct training sessions and provide guidance to customers on the proper operation and maintenance of electromechanical equipment, emphasizing safety protocols and best practices • Stay up-to-date with the latest industry trends, technological advancements, and best practices in electro-mechanical systems. Proactively suggest improvements to enhance the reliability and efficiency of our product Requirements • High school diploma or equivalent required; additional programming certifications or Electrical Engineering degree is preferred • Proven experience as an Electro-Mechanical Field Service Technician or a similar role, with a solid understanding of electrical and mechanical systems • Proficient in diagnosing, troubleshooting, and repairing complex electro-mechanical equipment • Strong knowledge of electrical and mechanical principles, including wiring, circuitry, motors, and mechanical components • Ability to interpret technical manuals, blueprints, and schematics • Excellent problem-solving skills and the ability to think analytically under pressure • Strong communication and interpersonal skills, with the ability to work effectively with customers and team members • Willingness to travel frequently and work independently in a variety of customer environments. • Valid driver's license and clean driving record • Travel required- 50 to 75% • Pre-employment background check & drug screening required