• Oversee the end-to-end operational delivery of training programmes, workshops, and corporate learning initiatives. • Coordinate training schedules, venues, trainers, learning materials, participant registrations, and other logistical requirements. • Manage day-to-day operations to ensure programmes are delivered efficiently and in line with client expectations. • Coordinate with sales, business development, training, finance, HR, and other relevant departments. • Liaise with corporate clients, trainers, and external vendors to address operational requirements and resolve issues. • Establish and monitor operational processes, SOPs, KPIs, and service quality standards. • Monitor programme costs, resource allocation, budgets, and operational efficiency. • Maintain accurate operational records, reports, training schedules, and performance dashboards. • Identify operational gaps and implement process improvements to enhance productivity and customer satisfaction. • Manage and guide the operations team, delegate responsibilities, and monitor team performance. • Ensure compliance with applicable company policies, contractual commitments, and relevant regulatory requirements. • Support management with operational planning, reporting, and initiatives to improve business performance. Requirements • Bachelor’s degree in Business Administration, Operations Management, or a related field. • Proven experience in operations management, preferably within a corporate training, education, consulting, or professional services environment. • Strong skills in project coordination, process improvement, resource planning, and team management. • Excellent organisational, analytical, communication, and problem-solving abilities. • Proficiency in Microsoft Office and operational reporting tools. • Ability to manage multiple priorities and meet deadlines in a fast-paced environment. • Experience with training management systems, LMS platforms, CRM systems, or ERP tools will be an advantage. • Strong stakeholder management and client service skills.