Senior Manager, Lab Operations Location: Orlando, FL Employment Type: Full-Time | Onsite Schedule: Tuesday – Friday, 9:00 AM – 7:00 PM (4x10 Schedule) with alternating Saturdays every 12 weeks Compensation: $100,000 – $150,000 Base Salary + $7,500 Target Bonus Relocation: Relocation assistance available for qualified candidates Position Overview We are seeking an experienced Senior Manager, Lab Operations to provide operational, technical, and strategic leadership for an established, high-volume, and high-complexity clinical laboratory in Orlando, FL. This role oversees day-to-day operations across multiple clinical testing sections, ensures rigorous adherence to quality and accreditation standards (CAP, CLIA), optimizes key laboratory performance metrics, and develops frontline leadership teams. The Senior Manager serves as an operational bridge between bench-level teams and executive leadership to ensure seamless workflow execution, compliance, and service excellence. Key Responsibilities Operational Leadership & Workflow Management Direct day-to-day operations across high-complexity clinical testing areas to ensure timely turnaround times (TAT) and specimen integrity. Monitor operational KPIs, productivity benchmarks, and department budgets to optimize staffing ratios, instrumentation, and consumables. Implement and standardize laboratory standard operating procedures (SOPs), safety policies, and workflow methodologies. Partner with leadership to evaluate new testing platforms, oversee equipment validations, and execute process improvement initiatives. Team Leadership & Staff Development Supervise, mentor, and evaluate laboratory supervisors, lead technologists, and technical staff. Foster an environment of accountability, collaboration, safety, and continuous learning. Drive succession planning, performance reviews, technical competencies, and leadership development across all shifts. Facilitate smooth shift transitions and cross-departmental communication. Quality Control & Regulatory Compliance Maintain comprehensive readiness for CAP, CLIA, OSHA, and Florida Department of Health regulatory inspections. Supervise Quality Control (QC), Quality Assurance (QA), and external proficiency testing (PT) programs. Direct investigation processes for deviations, non-conformances, and instrument downtime, establishing robust CAPA plans. Ensure all equipment maintenance, calibration logs, and reagent inventory records remain audit-ready. Stakeholder Relations & Service Excellence Collaborate with clinical teams, laboratory leadership, and client service partners to resolve technical issues and escalations. Maintain superior operational standards to meet customer service commitments and client requirements. Required Qualifications Licensure & Certifications Florida Clinical Laboratory Supervisor License (Required). Medical Technologist / Clinical Laboratory Scientist Certification (ASCP, AMT, AAB, NCA, or equivalent). Education Bachelor’s Degree in Medical Technology, Clinical Laboratory Science, or a related Chemical/Biological/Physical Science. Master’s Degree in Healthcare Administration (MHA), Health Sciences, or Business Administration (MBA) is a plus. Experience 5+ years of progressive clinical laboratory leadership/supervisory experience. Demonstrated track record operating in a high-volume, high-complexity clinical core laboratory setting. Thorough practical understanding of CAP accreditation guidelines, CLIA compliance, and Florida regulatory requirements. Experience in workflow optimization, staffing management, and Lean/Six Sigma process improvements. Benefits & Compensation Base Salary: $100,000 – $150,000 (dependent on experience) Incentive Bonus: $7,500 annual bonus program Schedule: Compressed 4-day workweek (Tuesday–Friday, 9:00 AM – 7:00 PM) offering regular three-day weekends, with a rotational Saturday every 12 weeks Relocation Package: Financial and logistical assistance available for eligible candidates Comprehensive Benefits: Medical, Dental, and Vision coverage; 401(k) with company match; generous Paid Time Off (PTO) with cash-out options; parental leave; wellness and family support programs