About Virohan Founded about a decade ago by Kunaal Dudeja, Nalin Saluja, and Archit Jayaswal, Virohan is an education-to-industry partner building the workforce powering India’s healthcare future. We partner with universities and colleges across India to deliver industry-aligned programs in Healthcare and management, helping students bridge the gap between education and real-world employability. At Virohan, we believe healthcare education needs to go beyond classrooms. Our model combines academic learning with hands-on industry exposure and strong healthcare partnerships, ensuring students are prepared for real roles. Today, Virohan has trained 13,000+ healthcare professionals, with a growing network of university and industry partners across the country. Backed by global investors including Blume Ventures (India), Mynavi Corporation (Japan), Rebright Partners (Japan), Elea Foundation (Switzerland), Artha Impact (Switzerland), Bharat Inclusive Technologies Seed Fund (India), and Mitsui Sumitomo Insurance Venture Capital (Japan), we are building at the intersection of education and healthcare — two of India’s fastest-growing sectors. At our core, we are guided by a strong set of values that define how we work, build, and grow together — from ownership and bias for action to empathy, continuous learning, and raising the bar. If you’re excited about building something meaningful at scale and solving real-world problems, you’ll find yourself at home at Virohan. • Website: www.virohan.com • To know more: Watch our YouTube channel Role Overview As a Student Experience & Operations professional, you will be responsible for ensuring a smooth and positive student journey through effective communication, grievance resolution, and operational support. You will work closely with students and internal stakeholders to identify challenges, improve processes, and drive initiatives that enhance student experience. The role also involves maintaining operational efficiency, ensuring compliance, and demonstrating strong ownership, leadership, and a continuous improvement mindset. Position Details Job Title: Associate – Student Relations Employment Type: Full Time Roles and Responsibilities • Manage student experience through effective calling and communication. • Handle student grievances raised via the Virohan App, ensuring timely and satisfactory resolution. • Collect relevant student documents for compliance purposes. • Analyze student feedback to identify process gaps and recommend improvements. • Collaborate with internal teams for process enhancement through strong stakeholder management. • Maintain high standards of operational efficiency at the corporate level. • Demonstrate accountability and openness to feedback, reflecting it in continuous self-improvement. • Implement innovative ideas to improve student experience and operations. • Lead by example with strong team management and leadership capabilities. An Ideal Candidate Should Have • 0–3 years of work experience in operations, customer service, or a related field. • Strong communication skills, both verbal and written. • High emotional intelligence and empathy in handling student concerns. • Excellent critical thinking and problem-solving ability. • Strong stakeholder management and team collaboration. • Proficiency in Google Sheets and Microsoft Excel. • Leadership and team management skills. • Open-minded and proactive in implementing feedback and new ideas. • Detail-oriented with the ability to multitask in a fast-paced environment.