Description Position Title: Concession Stand Attendant Direct Reports (YES/NO): No FLSA Status (Exempt/Non-Exempt): Non-Exempt Position Summary: The Concession Stand Attendant is responsible for providing high-quality customer service, preparing food and beverages, maintaining a clean and organized stand, and ensuring that food and drink orders are accurately and efficiently processed. The role requires attention to detail, the ability to work in a fast-paced environment, and excellent customer service skills to enhance the overall guest experience at events. Responsibilities : Customer Service: • Greet customers in a friendly, welcoming manner and assist with their food and beverage orders. • Provide accurate and prompt service while maintaining a positive and professional attitude at all times. • Answer questions about menu items, including ingredients, portion sizes, and special dietary needs. • Handle customer complaints or issues professionally and report them to the supervisor when necessary. • Upsell products (e.g., snacks, drinks, combo meals) and promote specials or new items. Food & Beverage Preparation: • Prepare and serve food and drinks in accordance with established recipes and food safety standards. • Operate equipment such as hot dog rollers, popcorn machines, soda fountains, grills, and fryers. • Ensure that all items are made to order and served at the correct temperature. • Restock condiments, napkins, straws, and other service items as needed. • Assemble snack combos, pre-packaged meals, or drink cups accurately and efficiently. Cash Handling: • Process customer payments using cash, credit, or debit card transactions. • Accurately handle cash and give change in accordance with the register or cash drawer. • Maintain a clean and organized cash register area, and ensure that money is securely handled. • Close out cash drawers at the end of the shift and report any discrepancies to the supervisor. Stand Maintenance & Cleanliness: • Keep the concession stand clean and organized, including wiping down surfaces, restocking supplies, and maintaining a tidy appearance. • Follow health and safety guidelines, ensuring that food preparation and storage areas are kept clean. • Regularly clean equipment and utensils to ensure they remain sanitary and in proper working condition. • Ensure that trash and waste are disposed of properly and that the stand remains free of clutter. Health & Safety Compliance: • Adhere to all health and safety regulations, including proper food handling, sanitation, and hygiene practices. • Wear appropriate uniforms and safety equipment, including gloves and hairnets, as required. • Ensure that the concession area is safe for customers, with no hazards or obstacles that could cause accidents. • Follow all company policies regarding the sale of alcohol (if applicable), including checking IDs for age verification. Teamwork: • Work cooperatively with other concession stand attendants, supervisors, and kitchen staff to ensure smooth and efficient operations. • Assist in other areas of the food and beverage department as needed, such as food prep, dishwashing, or assisting with stock deliveries. • Maintain effective communication with team members, reporting any issues or supply shortages to the supervisor. Requirements • High school diploma or equivalent preferred, but not required. • Previous experience in food service, retail, or customer service is preferred but not required. • Experience working in a high-volume, fast-paced environment is an advantage. • Strong customer service and communication skills. • Ability to multitask and work efficiently under pressure. • Knowledge of food safety standards and sanitation practices is a plus. • Ability to work as part of a team and follow directions from supervisors. • Basic math skills, especially for handling cash and processing transactions. Physical Requirements • Ability to stand for extended periods and move throughout the venue, including kitchens, dining areas, and storage facilities. • Ability to lift and carry items weighing up to 50 pounds, including food products, supplies, and equipment. • Frequent bending, stooping, and reaching to access storage areas and inventory. Work Location: This position requires 100% on-site attendance.