Description TEAM MOBILE HEALTH CARE - MEMPHIS, TN Full-Time | On-site Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned. Responsibilities • Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow. • Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to Team Mobile Health Care (TMHC) and contracted clients. • Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Requirements • Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia. • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service. • Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal. • Answers incoming calls obtains necessary information from callers • Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel. • Maintains the status and location of all EMS personnel and vehicles. • Transmits messages and information to equipment and units responding to calls. • Contacts outside agencies as directed by the Manager on Duty. • Answers routine questions or refers calls to appropriate departments and administration. • Consult with leadership on non-routine matters. • High School Diploma or Equivalent. · Superior Customer Service and Critical Thinking Skills • Strong multi-tasking and time management abilities. • one year of dispatching preferred.