Company Description As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description Department lead assists the supervisor in leading the team to achieve flawless operational execution, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, operational excellence and growth supporting our Vision and Mission Statement, making our promise real to all our employees and customers. Key Deliverables Proactively monitor the following key metrics to achieve the expected results: People • All team members to complete 52-hour training per year (4.33 per month). • All team members to complete all mandatory training timely. • Servant Leadership mindset. Use team feedback to adapt and maximize the leadership quality and impact (Yearly Direct Report Survey). • Assigns duties and examines work ensuring conformance to policies and procedures. • Participate on Employee Performance Evaluation annually and 1-1s quarterly. with direct supervisor. Timely submit Self-Reviews and 1-1 s. Operation Efficiency • Perform all operations in compliance with the Expeditors Operational Process Standards. • Product OPA Audit Result – Perform consistently at the highest level. • Provide warehouse staff (along with operations team) with necessary documents and information needed to complete receiving, and to ship orders. • Provide support in all warehouse transportation and other miscellaneous activities/projects, proper documentation and research. • Lead the team to ensure compliance with internal policies and local regulations. • Understand and guide on all warehouse transportation systems involved in our operation. • Plan daily operation according to the forecast. • Maintain the Yard pass accuracy to control equipment availability. • Maintain all warehouse transportation areas clean and organized. Quality • Data Integrity – Ensure 100% events on time. • Actively report to Supervisor any inconsistencies found. • Participate in transitioning new customers as needed. • Manage, prevent, and resolve inventory, OSD, process and customer exceptions. • Support with statistics and analysis of productivity and KPI performance. Administration and Personnel Management • Exemplify and Teach Our Culture, Mission and Goals. • Follow the 10 Critical Success Factors. • Escalate to supervisor any department needs, taking into account future growth. • Ensure that department is properly staffed, structured and organized and interview regularly. • Ensure all needs and tools required are available for the department to be successful in all areas. • Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring. • Participate in check-in meetings with supervisor/manager regularly. • Be visionary as it relates to managing staff, processes and tools to be able to handle volume spikes and local growth. • Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. • Ensure that team members meet their work schedules and no overtime is impacting the operation profitability unnecessarily without proper approval. • Own your self-development. Prepare, follow-up and execute on your personal development goals. • Develop department staff members, guide them and support them through their personal goals. • Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented for self and the team. • Escalate problems or concerns to Supervisor, product and/or Operations Manager. Finance • Comply with all our policies, including the credit policy. • Have an operational knowledge and understand the impact of unnecessary additional costs (overtime and/or accessorial charges). • Notify operations agents any activity that may result in additional charges, contributing to a timely and accurate billing for our customers and/or service providers. Operations & Compliance • Monitor service execution within the warehouse transportation department, leading and assisting our relentless pursuit of efficiency and operational excellence: • Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance, escalating issues with supervisor so the root cause can be identified and issues are resolved proactively. • Understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins. • Actively participate with DBO in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service. Set the tone of this environment within your team. • Make certain that client specific instructions are understood at the desk level to properly process shipments. Support the maintenance of SOPs for all customers. • Ensure proper use of all Expeditor systems and tools; i.e. CFIT, ETMS, TWMS, ECCO, etc. • Monitor and make sure there is an understanding/compliance with all Expeditors policies and regulations related to Air Cargo, Hazmat and any other freight requiring special handling (or certification). • Make certain that files are logged correctly and timely with proper codes, trace types and events. • Ensure that all correspondence within business unit/departments is handled timely and professionally. • Make sure the team is using approved service providers. • Ensure all Service Providers follow Expeditors rules and procedures while receiving/delivering cargo. • Identify reasons for the increase or decrease of volumes. Keep supervisor and manager informed. Sales and Marketing • Showcase operational capabilities when a customer visits our facility. Security, Health and Safety • Immediately report any unsafe condition or incident to the Branch Health and Safety representative. Qualifications To be the most effective in this position we are looking for the following skills and experience: • Education (preferred level): Associates Degree in Business Administration or other related education; or equivalent of education and experience. • 1-2 years as leading teams. (preferred). • Ability to learn and apply global logistics industry processes and procedures. • Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction. • Customer Satisfaction oriented. • Strong interpersonal skills, ability to communicate at all levels written and oral communication. • Ability to relate and influence employees at all levels. • Strong time management skills and attention to detail. • Problem solving skills. • Ability to complete work within standard procedures, guidelines and office policies. • Self-driven personality and good business sense are expected. • Strong computer skills, including knowledge of all Microsoft Office applications. • English and Spanish fluency. Additional Information All your information will be kept confidential according to EEO guidelines. Second Shift 4:00 PM - 1:00 AM