The Customer Service Representative based in Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members. Roles & Responsibilities: • Provide responsive, professional customer service to U.S. military installations, Navy ships, and other authorized customers. • Oversee daily operations at the Yokohama warehouse facilities, ensuring efficient receiving, storage, inventory control, and distribution activities. • Coordinate preparations for annual warehouse sanitation audits and ensure compliance with food safety, sanitation, and food defense requirements. • Address customer concerns, resolve operational issues, and coordinate corrective actions with appropriate personnel and service providers. • Maintain effective working relationships with Navy ship and shore-based customers, the DLA Troop Support Contracting Officer's Representative (COR), and CPFD service providers. • Coordinate with CPFD personnel across all service areas to ensure timely and accurate fulfillment of customer requirements. • Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutions for items not in stock (NIS), and process customer-requested changes to order quantities and delivery dates. • Verify product availability, coordinate special deliveries, and relabel products approved for shelf-life extensions in accordance with established procedures. • Track inbound containers, coordinate receiving activities, and recommend inter-warehouse transfers to maintain inventory availability and support replenishment requirements. • Support receiving, inspection, inventory accountability, loading, unloading, material handling, and product documentation to ensure accurate and efficient warehouse operations. • Review, prepare, and maintain shipping and receiving documentation, including bills of lading, packing slips, manifests, shipping labels, delivery tickets, and inventory records. • Assist with inventory reconciliation, stock verification, and the identification and resolution of inventory discrepancies. • Coordinate transportation and delivery activities, including performing delivery-driver duties in support of GSA and Prime Vendor customer operations, as required. • Provide operational oversight of General Services Administration (GSA) activities throughout Japan. • Perform other related duties as assigned to support CPFD operational and customer service requirements. • Other duties as assigned. Job Requirements: Education: Position requires High school education or equivalent work experience. Some college education with proficiency in written communications and basic mathematics is preferred. Experience: Position requires at least five years of foodservice or US Military experience. Logistics or sales, Food Defense/Sanitation Audits, GSA operations and quality control experience are a plus. Knowledge: Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs. Skills and Abilities: • Demonstrate the ability to communicate effectively, both verbally and in writing, with internal and external customers and vendors. • Strong and dependable team player with a professional attitude. • Excellent attention to detail, time management, organizational, and multitasking skills. • Must successfully complete and pass a background check to obtain and maintain Status of Forces Agreement (SOFA) status in Japan. • Must possess a valid driver's license and be eligible to obtain a SOFA driver's license forklift license in Japan.