Efficiently and effectively manages a heavy volume of incoming telephone calls. Sorts and directs the calls to the appropriate individuals. Serves as informational representative of clinical departments/divisions. Performs other duties and tasks as assigned. High school education or GED equivalent. Outstanding communication and interpersonal skills. Superior problem solving and organizational skills. Ability to prioritize and maintain productivity in a fast-paced environment. Customer service experience preferred.Windows/Word proficiency preferred. Bilingual proficiency in English and Spanish is highly preferred. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.