Objective of job: • Support in assuring the quality of products for Draexlmaier Interior parts. Prinicpal activities: • Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles. • Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints. • Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist. • Acts as the first point of contact to the customer regarding product quality (interior products) • Initiates analysis of non-conformances and ensures proper documentation. • Plans, coordinates and performs immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material. • Monitors progress to ensure that customer requirements and deadlines are met. • Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer. • Responsible to approve customer complaints for chargeback to DRX. • Documents and communicates all rework/inspection actions performed at customer's site pertaining to customer complaints and DRX internal quality issues. • Works closely with line workers to attend to their concerns pertaining to interior products in an effort to prevent possible future defects. • Sends feedback to the manufacturing plant at the end of the shift. • Utilizes field experience to suggest improvements. Job requirements: • 1 to 2 years of Quality experience, preferably in the Automotive industry. • 1 to 2 years of Customer Service within the Automotive industry preferred. We are looking forward to your application. Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM2-DUN526