About the Role As ServiceNow Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions. What You’ll Do • Implement software engineering best practices and ensure system performance and security • Collaborate with cross-functional teams to drive innovation and continuous improvement • Develop, implement and support systems and services to ensure robust and reliable operations • Execute project tasks for systems and applications, focusing on optimizing efficiency and functionality • Manage upgrades, migrations, optimizations and new implementations and resolve efficiency issues • Write scripts, templates, interfaces and utility applications to improve functionality and automate processes • Develop, test, troubleshoot and document new and enhanced systems and processes • Provide level three support for areas of expertise • Additional tasks may be assigned Addendum Software Asset Management • Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutions • Build and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycle • Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimization • Establish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics • Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credential • Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist – Software Asset Management (CIS-SAM) What Skills You Have Required • Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise • 2+ years of experience in systems engineering • Bachelor's degree or equivalent in MIS, Computer Science or related field Preferred • Familiarity with cloud platforms such as GCP, AWS or Azure • Understanding of software engineering practices, including CI/CD and automation • Knowledge of security best practices for system operations • Strong analytical and problem-solving skills • Effective communication and teamwork abilities • Passion for continuous learning and staying updated with emerging technologies