Summary This position is located in the Veterans Benefits Administration (VBA), Office of Field Operations (OFO), and reports to the Deputy Director of a business line. This position serves as the Lead Management Analyst within a team of analysts who are responsible for supporting OFO. The position can be located in one of the following locations, subject to OFO approval - Washington, DC, Denver, Philadelphia, St. Paul, or Winston-Salem. Duties Major Duties: Performs analytical, planning, evaluative, and advisory work affecting VBA's nationwide workload operations. Prepares program reports, justifications, charts, graphs, statistical analyses, narrative assessments, memoranda, executive correspondence, and responses to congressional, White House, media, stakeholder, and other inquiries. Presents findings, recommendations, alternatives, and briefings to VBA leadership and defends operational strategies and resource needs. Assists with developing, implementing, monitoring, and evaluating nationwide operational controls. Identifies trends, inefficiencies, inconsistencies, and problem areas; evaluates policies and directives for workload impacts; conducts program reviews; and recommends actions to improve effectiveness, efficiency, quality, consistency, and continuous improvement. Provides analytical support for OFO operations, ensures stakeholder commitments and targets are met, and resolves conflicts among parties with competing interests. Leads the team in identifying, assigning, distributing, and balancing work based on priorities, workflow, skills, and occupational specialization. Adjusts assignments to meet deadlines and ensures each employee contributes to team products. Estimates and reports progress toward milestones, promotes consensus, and represents the team before management, program officials, stakeholders, and the public. Communicates the organization's strategic plan, mission, vision, and values; maintains reference materials, project files, records, policies, and procedures; prepares required reports and administrative information; and keeps leadership informed of organizational climate, accomplishments, risks, and training needs. Provides consultation and comprehensive briefings to senior management. Meets with senior leaders, congressional staff, VSOs, agency officials, subject-matter experts, and other stakeholders to exchange information, investigate issues, and secure decisions. Coordinates work-related communications and represents the team in obtaining resources and resolving major problems. Coaches, facilitates, negotiates, and builds consensus; trains or arranges training for team members; supports employee development; resolves informal complaints and refers formal grievances or appeals appropriately. Recommends personnel and performance-management actions, including assignments, reassignments, promotions, schedule changes, peer reviews, and appraisals. Communicates clearly and respectfully in difficult situations and performs other duties as assigned. The incumbent performs other duties as assigned. Work Schedule: Monday to Friday 8:00am-4:30pm EST Compressed/Flexible: Compressed is Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Lead Program Analyst in the Project and Program Management Division; PD39908A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/26/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 14 or higher and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: Specialized Experience is defined as experience diagnosing problems within the organization and implementing plans and means to make improvements and/or implement changes; or experience developing the design of business processes, systems, technology, and/or job roles for a division within a VA Office. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.