A Day in the Life: We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform experiences. This role is responsible for managing complex, cross-functional projects involving product enhancements, new feature launches, application modernization, systems integration, and business readiness activities that improve the end-to-end customer journey. The ideal candidate combines strong project governance and delivery leadership with a deep understanding of product development, user experience, and data-driven decision-making engagements, and customer satisfaction outcomes What You’ll Do • Lead end-to-end delivery of customer-facing product projects across web, mobile, e-commerce, self-service, or account experiences. • Build and manage integrated roadmaps for feature releases, platform enhancements, modernization efforts, and customer experience improvements. • Partner with product management, engineering, UX/UI, QA, analytics, marketing, operations, and support teams to align priorities and execute launches successfully. • Drive execution across the product delivery lifecycle, including BAU (Business as Usual) support, requirements planning, sprint and release coordination, testing readiness, launch planning, and post-release stabilization. • Manage interdependencies across customer journeys, front-end experiences, APIs, back-end services, third-party platforms, and operational processes. • Establish project governance, status reporting, risk management, and decision forums to maintain alignment across business and technology stakeholders. • Support core products and optimization efforts such as A/B testing, phased rollouts, feature adoption tracking, and customer feedback loops. • Coordinate go-to-market readiness with marketing, training, support, and operations teams to ensure smooth customer launches and internal preparedness. • Delivery forecasts, team capacity, vendor contributions, and project KPIs to ensure accountability and timely execution. • Measure outcomes using product and business metrics such as adoption, conversion, engagement, retention, customer satisfaction, and benefits realization, and drive continuous improvement Required Qualifications: • Bachelor’s degree in information technology, computer science, engineering, business, marketing, or related field. • 7+ years of experience leading product delivery, software implementation, customer experience, or transformation projects. • Expert level experience in Jira, Confluence, and MS Office products • Proven experience managing cross-functional teams for customer-facing products such as websites, mobile apps, portals, e-commerce experiences, or services. • Strong understanding of product delivery, SDLC, Agile delivery, release management, project governance, and risk management. • Working knowledge of user experience principles, customer journey mapping, APIs and integrations, analytics, testing practices, and business process change. • Ability to lead multiple projects across different platforms • Experience coordinating launches across product, engineering, marketing, support, and operations teams. • Excellent communication, stakeholder management, facilitation, analytical, and critical thinking skills. Preferred Qualifications • PMP, Scrum, or related certification. • Experience supporting customer-facing products in e-commerce, marketplace, fintech, retail, or other environments. • Knowledge of accessibility, privacy, security, compliance, and vendor management considerations for products. • Ability to collaborate with internal and external stakeholders across multiple functions and locations • Flexible and adaptable; ability to work effectively in ambiguous situations • Results driven, ability to make decisions and help solve problems • Ability to drive process and organizational change. • Ability to work under minimal supervision with a goal-oriented mindset. Salary range for the position is $135,000 - $145,000. Actual salary will commensurate with experience. Visa sponsorship is not available for this role. What You’ll Get: • Up to 40% off the base rate of any standard Hertz Rental • Paid Time Off • Medical, Dental & Vision plan options • Retirement programs, including 401(k) employer matching • Paid Parental Leave & Adoption Assistance • Employee Assistance Program for employees & family • Educational Reimbursement & Discounts • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness • Perks & Discounts –Theme Park Tickets, Gym Discounts & more