Design and/or merchandise floral items and arrangements for display/sale or in response to customer requests. Provide customer services. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. • Design and create floral arrangements and/or other items to fill customer orders. • Greet customers, offer assistance, take and fill orders. • Package orders cheerfully, effectively, safely and efficiently. • Keep the department area clean and free from clutter. • Keep merchandise and supplies in their proper areas. • Provide good customer and associate relations. • Maintain customer records and files properly. • Assist customers in location and selecting items. • Handle telephone calls and Florist Transworld Delivery orders promptly and courteously. • Assist in decorating and merchandising the department. • Provide good customer and employee relations. • Able to effectively communicate with customers and associates. • Make a neat, clean impression on customers. • Be prompt, tactful, calm, courteous, and professional in all interactions. • Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. • Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum • Willing to work weekends and holidays. • Effective written and verbal communication skills. • Confidentiality regarding associate records is expected. • Florist Transworld Delivery certification requires three years full-time retail design experience or six years part-time retail design experience. Floral Design School equals six months full-time retail design experience. • Demonstrated aptitude for filling customer needs, and designing floral arrangements. • Ability to make intelligent decisions quickly. • Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers. Desired • Past work record reflects dependability and integrity.