Job Summary Job Description – iControl Engineer (L2) Tools Transformation – iControl Platform Location: Hyderabad / Bangalore Experience: 5–7 Years Role Summary The iControl Engineer (L2) will be responsible for supporting tools transformation initiatives through the implementation, administration, and optimization of the iControl platform. The role will work closely with operations, service management, infrastructure, governance, and automation teams to onboard services, streamline operational processes, improve visibility, and enhance platform adoption across the enterprise environment. Key Responsibilities Roles and Responsibilities • Support the implementation, configuration, and administration of the iControl platform as part of enterprise tools transformation initiatives. • Onboard operational processes, services, and technology domains into the platform, ensuring alignment with governance and operational requirements. • Configure and maintain workflows, dashboards, controls, integrations, and reporting mechanisms within iControl. • Collaborate with infrastructure, cloud, workplace, service management, and governance teams to understand business requirements and translate them into platform solutions. • Monitor platform performance, utilization, and operational health, ensuring stability and availability. • Support integration of iControl with ServiceNow, monitoring platforms, automation tools, CMDBs, and reporting solutions. • Troubleshoot platform issues, investigate root causes, and coordinate resolution with internal teams and vendors. • Develop and maintain platform documentation, process flows, operational procedures, and knowledge repositories. • Support governance reporting, audit requirements, compliance activities, and service reviews. • Identify opportunities to improve workflows, eliminate manual activities, and enhance operational efficiency through automation and platform optimization. • Participate in migration, transformation, and continuous improvement programs associated with the platform. Skill Requirements Mandatory Skills • iControl Platform Administration • Workflow Configuration & Process Management • ServiceNow Integration • ITSM Processes (Incident, Change, Problem, Request) • Reporting & Dashboard Management • Process Governance & Compliance • Troubleshooting & Root Cause Analysis • Windows & Linux Fundamentals • SQL and Data Analysis Fundamentals • Documentation & Knowledge Management Preferred Skills • Automation Platforms • Power BI Reporting • API Integrations • CMDB & Service Mapping • Azure / AWS Fundamentals • Service Management Governance Other Requirements Certifications Mandatory • ITIL v4 Foundation Preferred • ServiceNow Certified System Administrator (CSA) • Azure Fundamentals (AZ-900) • Automation or Workflow Platform Certification Soft Skills • Strong analytical and problem-solving skills • Effective communication and stakeholder engagement • Process-oriented and detail-focused mindset • Ability to work across multiple technical teams • Continuous improvement and automation mindset