People Advisory & Industrial Relations; Employee relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation; Local Response Team (emergency responder) Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise Relevant Experience: : Four (4) years of work experience in employee/labor relations, or Four (4) years of experience in generalist role of which two (2) years in HR/Legal professional role Education: Bachelor's degree or equivalent, in any discipline Conduct secondary review and assessment of allegations received through various reporting channels, including Alert Line, Open Door, management referrals, and other intake sources. • Evaluate whether allegations present a reasonable basis for investigation and determine appropriate case disposition. • Identify and escalate significant, high exposure matters, high-risk concerns, sensitive employee relations issues, and potential conflicts of interest. • Assign cases based on subject matter expertise, complexity, risk level, geographic scope, and investigator availability. • Ensure investigation records meet established data quality standards, including accurate issue categorization, participant identification, and documentation. • Research related cases and relevant employee information to support effective case assignment and investigation planning. • Partner with HR, Legal, Employee Relations, Labor Relations, Ethics & Compliance, and investigative teams to ensure timely and appropriate case handling. • Support governance reporting, trend analysis, and continuous improvement initiatives related to investigative intake and triage processes. • Maintain strict confidentiality while exercising sound judgment and discretion in managing sensitive matters • Performs similar duties for Appeals process as well Bachelor’s degree in human resources, Business, Employment Law, or related discipline. • SHRM-CP, SHRM-SCP, PHR, SPHR, CCEP, or equivalent professional certification. • Experience supporting workplace investigations across multiple countries and jurisdictions. • Knowledge of employment law, labor relations, employee investigations, ethics, and compliance programs. • Experience with Workday, ServiceNow, Case IQ or similar enterprise alert line and case management systems. Key Competencies • Investigative Judgment • Risk Assessment & Escalation • Stakeholder Management • Confidentiality & Trust • Analytical Thinking • Decision Quality • Attention to Detail • Process Excellence • Written Communication • Collaboration & Influence FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company. Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.