Overview The International Customer Service Representative position: • Provides administrative and customer service support to the International Banking group. • Services foreign and domestic accounts, addresses inquiries and concerns, and performs other servicing activities to facilitate daily banking for customers. • Secures all necessary documentation and information to opens new customer accounts. • Facilitates lending and sales production efforts by making appropriate referrals and assisting with sales administrative tasks. Responsibilities & Qualifications Duties & Responsibilities: • Client Service - Performs a range of daily servicing and administrative tasks to address customer inquiries and concerns, including the opening and maintenance of customer accounts. • Sales Support - Identifies sales opportunities by consulting with customers on their business and banking needs. Makes appropriate referrals to banking partners who can recommend Bank products and services as a solution. Assists with a variety of administrative duties such as preparing sales materials, scheduling appointments, and assisting with sales calls. • Documentation - Conducts background check requests, clears documentation exceptions for new accounts, and secures any other documentation necessary to daily activities. Maintains account data and records within the department system. • Relationship Development - Offers personalized banking services to build rapport with customers. Leverages customer engagement and a strong business network to develop long-term banking relationships. Position Specific Skills: • Bilingual (Spanish and Portuguese) Qualifications: • Minimum Required Education and Experience: • Bachelor's Degree OR High School Diploma or GED/Equivalent • 4 years' experience in International banking client in financial services Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.