Customer Service / Inside Sales Representative Pay Range: $19.00 – $24.00 per hour Job description: 1.0 PURPOSE • To provide support for all customer order processing, client service and inside sales activities for Forum Plastics LLC, with a focus on order accuracy, responsive customer communication, account development and sales growth. 2.0 RESPONSIBILITIES/AUTHORITY • Learn and become proficient in IQMS • Enter and maintain error free sales orders • Provide timely feedback to customers regarding order status, shipping methods, expedites, etc. • Answer phones, greet guests • Maintain a clean, safe and orderly workplace • Communicate and follow up on routine matters with internal departments • Perform both Client Services and Inside Sales responsibilities with a high level of attention to detail, ensuring accuracy in order entry and customer account information. • Enter all customer orders within 24 hours of receipt and maintain accurate, error-free sales orders. • Respond to all customer inquiries, including emails and voicemails, within three (3) business days. • Proactively support sales growth through account monitoring, customer outreach and identification of new sales opportunities. 3.0 DUTIES • Enter and maintain customer purchase orders in IQMS • Process order acknowledgements and RMAs. • Invoice sales order lines when requested to do so. • Review the Open Order Report (OOR) daily for unit pricing errors and promptly investigate and correct discrepancies. • Review the OOR daily for orders on build hold and/or ship hold; determine whether holds can be removed and confirm that affected customers have been contacted recently regarding order status and required next steps. • Visit two to three (2-3) customers annually to strengthen relationships, understand customer needs and identify opportunities to grow sales. • Report monthly on key accounts showing sales decline, growth or stagnation; identify opportunities for customer visits or immediate phone follow-up, with a focus on retaining and growing sales. • Identify and implement at least three (3) process improvements during each review period that improve customer service, reduce errors and/or increase efficiency. • Other duties as assigned 4.0 EDUCATION • High school graduate or equivalent 5.0 EXPERIENCE • 3 – 5 years Customer Service in manufacturing environment • Demonstrated ability using Microsoft Office products • Ability to read title blocks on drawings/revisions • 1-2 years Technical Customer Service/Document Control a plus 6.0 PERSONAL CHARACTERISTICS • Excellent communication skills; highly organized and detail oriented, with a strong commitment to accurate order entry and customer information. • Ability to multi-task, prioritize and manage time effectively • Must work well under pressure with a positive attitude • Must have a strong sense of responsibility • Dependable and trustworthy person 7.0 REPORTING RELATIONSHIP Customer Service Manager Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Vision insurance • Short Term Disabililty • Life insurance • Paid time off • Professional development assistance • Tuition reimbursement