Experience: 2 – 5 Years Roles and Responsibilities : 1. Experience in the following: *Handling calls as per SLA related to: • E-Mail Configuration • Hardware, Desktops & Laptops • Printers & Scanners • Active Directory – Addition & Deletion • Mobile Devices like IOS & Android for basic email troubleshoot • MS Office *Working on Anti-Virus updates *Working on OS – Windows latest version *Updating CTS 2. Troubleshooting all network and application issues and providing recommendations to ensure better customer services 3. Documentation & MIS reporting 4. Compliance management and escalating issues if required Desired Candidate Profile: * BE/B.Tech, Diploma in (EEE / ECE / CSE / IT) * Good Communication Skills & Language proficiency