Experience: 4-8 Years Roles and Responsibilities : 1. Experience in the following: o Handling calls as per SLA related to: ▪ E-Mail Configuration ▪ Hardware, Desktops & Laptops ▪ Printers & Scanners ▪ Active Directory – Addition & Deletion ▪ Mobile Devices like IOS & Android for basic email troubleshoot ▪ MS Office o Working on Anti-Virus updates o Working on OS – Windows latest version o Updating CTS 2. Troubleshooting all network and application issues and provide recommendations to ensure better customer services 3. Documentation & MIS reporting 4. Compliance management and escalate issues if required 5. Team handling experience will be an advantage Desired Candidate Profile: * BE/B.Tech, Diploma in (EEE / ECE / CSE / IT) * Good Communication Skills & Language proficiency