Job Description for Integration Engineer Experience: 3-7 Years Responsibilities Design the integration solution , for multiple ITSM systems, to communicate with each other Respond quickly to raised incidents, provide break fix when required and guide team members to resolve said incidents wherever necessary Investigates and resolves complex problems requiring an understanding of the relationship between own specialism and wider customer ,organisational requirements Performs an extensive range of complex technical or professional work activities Serve in consultant role during implementation to both assure minimal disruption and to streamline internal and external processes. Analyze customers business requirements and develop innovative and effective solutions to the challenges they face. Bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients along the middleware tech to help them improve their performance. At times, handle multiple projects in parallel for different customers in different regions and time zones. Serve as customer representative ensuring that customer s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation. Collaborate closely with the technical team and customer s systems and IT team in connection with design, solution and implementations. Oversee hand-off to account management upon completion of the implementation project. Communicates effectively with various cross functional and technology teams (app dev, deployment, testing, project) Requirements Hands on IT experience working with integration technologies like Dell Boomi,Apache NiFi Preferred Middleware stack exposure Boomi,Apache Nifi,Globalscape,Informatica. Past Experience in support engagements on Middleware platforms. `Experience in Managed services support engagement with ITSM process. Experience on solutioning and supporting Middleware Tech and Integrations project must have. Preferred Middleware stack exposure Boomi, Apache Nifi,Globalscape.Informatica.