This position is responsible for the billing, collections and customer service for major accounts (Global Casualty, ESIS and Casualty Risk Construction). Duties & Responsibilities • Reduce aged receivables and unapplied cash by strictly following collections procedures with appropriate escalation. Calls and emails sent within guidelines. • Effectively establish account parameters in SBS within 48 hours of receipt of documentation for accurate billing, financial recording, and revenue recognition. • Work closely with business units and external clients to fully understand their needs and servicing requirements. Respond timely and accurately to all inquiries. • Provide guidance and direction on optimal funding and payment methods to satisfy client needs, while maintaining corporate financial integrity and cash flow goals. • Provide accurate departmental reporting within the required timeframe. • Effectively negotiate account reconciliations to conclusion. • Actively participate in special projects and system improvements. Participation can include writing business requirements, system testing, etc. • Understand fundamentals of insurance, financial best practices, preferably in Casualty Insurance, Insurance Finance or ESIS products and services. B.S. degree preferred. • Ability to work and solve problems independently; to seek and assimilate information regarding Global Casualty, ESIS and Casualty Risk Construction business from various sources. • Excellent negotiation and verbal and written communication skills. Ability to deal with clients, brokers and Chubb's personnel in a professional, knowledgeable and courteous manner. • Demonstrated ability to handle multiple demands and priorities. • Displays initiative and accepts accountability. • Adapt well to change and handle conflicts effectively. • Excellent organization and problem solving skills. • Strong experience in Microsoft Office products, primarily Excel. • Aptitude for learning new technology. • Prior billing and/or collections experience preferred.